Responsible Gaming — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At db678, we believe that gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. We have built responsible gaming tools directly into the platform so that every Bangladesh player can set clear boundaries, take breaks when needed, and access support without barriers. These tools are available to all registered players at no cost, and our support team is available 24/7 to assist with any welfare concerns.

Gambling should be a leisure activity funded from your disposable income — money you can genuinely afford to lose. It should never be used as a way to earn money, recover losses, or cope with stress. If gambling starts to feel like an obligation rather than a choice, that is a signal to pause and use the tools below. db678 takes problem gambling seriously and encourages every player to stay informed, set limits proactively, and reach out for help whenever it is needed.

Responsible Gaming Tools Available on db678

The following tools are built into your db678 account and can be activated at any time from your account settings or by contacting our support team:

How Deposit Limits Work

Deposit limits are one of the most effective tools for keeping your gambling spend within a budget that works for you. When you set a deposit limit on db678, you are capping the maximum amount you can fund your account over a chosen time period — regardless of how you deposit (bKash, Nagad, Rocket, Upay, or card). Here is what you need to know:

• You can set a daily limit (resets every 24 hours), a weekly limit (resets every 7 days), or a monthly limit (resets on the calendar month), or any combination of all three.
• Reductions to your deposit limit take effect immediately — as soon as you confirm the change, the lower limit applies to all subsequent deposits.
• Increases to a deposit limit are subject to a mandatory 24-hour cooling-off period before they become active. This gives you time to reconsider before a higher limit takes effect.
• Once the limit for a given period is reached, db678 will not process any further deposits from that account until the period resets — no exceptions.

Session Timers & Reality Checks

It is easy to lose track of time when you are engaged in a gaming session. db678's session timer lets you pre-set a maximum session duration — for example, 30 minutes, 1 hour, or 2 hours. When your session reaches the limit, you will receive an on-screen notification prompting you to take a break or log out. The timer can be configured from your account settings before you begin a session, or by contacting our support team.

Reality checks complement session timers by delivering periodic pop-up reminders at intervals you choose (for example, every 15 or 30 minutes), showing you how long you have been playing in the current session. These reminders are designed to prompt a moment of reflection — giving you a conscious opportunity to decide whether you want to continue, take a break, or stop for the day. You can enable reality checks from your account settings at any time.

Time-Out & Self-Exclusion Options

When you need a more decisive break from gambling, db678 offers both short-term time-out periods and longer self-exclusion options. These tools go beyond limits — they actively prevent you from depositing and playing for the duration you select:

• 24-hour time-out: a one-day break from the platform. Your account is temporarily locked and no deposits are accepted during this period. Useful when you feel you need a quick reset.
• 30-day self-exclusion: a one-month break. Your account is fully locked for 30 days. You will not be able to log in, deposit, or wager during this period.
• 90-day or 180-day self-exclusion: an extended break for players who feel they need a significant period away from gambling to regain perspective and control.
• Permanent self-exclusion: a lifelong ban from the db678 platform. This decision is irreversible. Your account will be permanently closed, your data retained only as required by law, and your remaining balance returned to your registered payment method.

To activate any time-out or self-exclusion period, contact db678 support via live chat or email at [email protected]. Our team will action the request immediately. We will never attempt to persuade you to reconsider a self-exclusion request — your welfare comes first.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. The warning signs below are not judgements — they are practical signals that it may be time to use one of the responsible gaming tools above or to speak with a professional. If you recognise two or more of these in your own behaviour, please reach out:

• Gambling with money that was set aside for essential expenses such as rent, food, bills, or family needs.
• Chasing losses — continuing to play in an attempt to win back money that has already been lost.
• Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
• Feeling restless, irritable, or anxious when not gambling — or when trying to reduce gambling activity.
• Borrowing money, selling assets, or taking loans to fund gambling sessions.
• Spending increasing amounts of time thinking about gambling, planning the next session, or reliving past wins.
• Neglecting responsibilities at work, in education, or at home because of time spent gambling.

Practical Tips for Safer Gambling

Beyond the platform tools, here are everyday habits that experienced and responsible players in Bangladesh use to keep their gambling healthy and enjoyable:

• Set a strict gambling budget before you start — decide in advance the maximum amount you are willing to spend for the session and treat it as an entertainment expense, not an investment.
• Never gamble while tired, stressed, upset, or under the influence of alcohol. Your decision-making is impaired in these states, which leads to riskier bets and larger losses.
• Balance gambling with other activities. Keep up your hobbies, social life, family time, and work commitments. Gambling should be one small part of a full, balanced life.
• Accept losses as part of the experience. Every casino game has a house edge and every sports bet can lose. Winning is never guaranteed, and chasing losses always makes things worse.
• Take regular breaks during a session. Step away from the screen every 30–45 minutes. A short break helps you assess your session objectively and return with a clearer head.
• Talk to someone you trust. If you feel your gambling is becoming a problem, telling a trusted friend, family member, or the db678 support team is the single most effective first step you can take.

Protecting Minors

db678 strictly prohibits access to individuals under the age of 21. Our platform is for adults only, and we take our age verification responsibilities seriously. All new accounts are subject to identity verification (KYC) during which age is confirmed. Any account found to belong to a person under 21 will be immediately suspended, all funds will be returned, and the account will be permanently closed.

If you are a parent or guardian and you are concerned that a person under your care may be accessing the db678 platform, we recommend the following practical steps:

• Use parental control or content-filtering software on family devices and home networks to block access to online gambling platforms.
• Never share your db678 account username, password, or payment method details (such as your bKash or Nagad PIN) with anyone, including family members.
• If you suspect a minor has accessed your account, contact db678 support immediately at [email protected] so that we can investigate and take protective action.

Need Help? Contact db678 Support

If you feel that gambling is becoming a problem for you or someone you care about, please do not wait. Reaching out early makes a significant difference. db678's support team is trained to handle responsible gaming concerns with care and complete confidentiality. There is no judgement — only support.